Returns & Exchanges
EXCHANGES / CAMBIOS
| ZONE / ZONA | COSTS / GASTOS | TIMING / PLAZO |
| ESPAÑA* | El primer cambio de talla es GRATIS*. | Dispones de 15 días hábiles desde la fecha de entrega para gestionar el cambio. |
| OTHER COUNTRIES | You will first need to return the pair bought and make a new purchase. | Within 15 days from the date delivered. |
* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.
RETURNS / DEVOLUCIONES *Bags, hair bows, ribbons and customized insoles cannot be returned.*
| ZONE / ZONA | COSTS / GASTOS | TIMING / PLAZO |
| ESPAÑA* | 4,95 € por cada par devuelto (Se restarán del importe total del reembolso. Los gastos de envío no se reembolsarán). | Dispones de 15 días hábiles desde la fecha de entrega para solicitar la devolución. Puedes hacer tu devolución aquí: PORTAL DE CAMBIOS Y DEVOLUCIONES. |
| EUROPEAN UNION | 19,95 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable). | You can request a return, within 15 days from the date delivered. You can start your return process here: RETURNS & EXCHANGES PORTAL. |
| OTHER COUNTRIES | You are responsible for sending your shoes back to us. (Shipping costs, custom charges and local taxes are non-refundable). |
We have to receive the shoes no later than 30 days from the date delivered. The return must be shipped with DDP (Deliveries Duty Paid). ANY RETURN WITHOUT DUTIES PAID WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU. You have to ship your shoes directly to the following address. Silvia Lago Carrer Muntaner, Principal 2A Barcelona, 08036 (Barcelona) SPAIN Telephone: +34 626 002 247 |
* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.
We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.
Aceptamos devoluciones de zapatos que estén nuevos y no hayan sido usados, con su caja, bolsa de tela y envoltorio originales. Si se devuelve mercancía que está dañada, usada, sin su envoltorio original, etc., la devolución o cambio no se podrá realizar, y se devolverá el paquete a su destinatario.
